Contact
Contact us
Two desks, and they do different jobs. Using the wrong one is the most common reason a question takes three days instead of three minutes.
For anything about an order — tracking, changes, cancellations, returns — call +1 (302) 200-3480. For anything about these pages — a correction, a source, a privacy question — email [email protected], Monday to Friday 9:00am-5:00pm ET. The site email cannot see orders.
Which desk to use
| Your question | Which desk | Why |
|---|---|---|
| Where is my parcel? | Order desk, by phone | Only the order system shows tracking, and this website has no view of it |
| I want to change or cancel an order | Order desk, by phone | Speed matters before dispatch; email is too slow |
| I want to return something | Order desk, by phone | A return may need authorisation before you post anything |
| How many days do I have to return it? | Order desk, by phone | No window length was supplied to this site, so we genuinely cannot tell you |
| My dropper has no markings | Order desk | It is a product fault and they can replace the bottle |
| A page here is wrong | Site email | We fix it and note what changed |
| Where did you get this citation? | Site email | Every source on this site was opened and read; we will send you the link |
| Can I see the certificate of analysis? | Order desk | We do not hold one. They may |
| Privacy, data or a press question | Site email | That is what it is for |
Order desk
This is the number that can see your order. Have the order ID from your confirmation email ready; it is the first thing you will be asked for, the call is short with it and long without it, and it is one of the three things a return parcel must contain.
- Order status and tracking
- Changing an address before dispatch
- Cancelling before dispatch
- Returns, return authorisation and refund status
- Anything about the return window, which this site cannot answer
- Damaged or leaking bottles and broken safety seals
- A dropper with no measurement markings
- Questions about the certificate of analysis or the testing laboratory
If you are reporting a reaction to the product, tell them, and get medical help first if it is serious. Keep the bottle: the lot number and the panel are on it.
Site desk
[email protected] · Monday to Friday, 9:00am-5:00pm ET
This desk writes and maintains the pages you are reading. It has no access to the order system, cannot look up a parcel and cannot authorise a refund. What it can do:
- Correct an error on any page, with a note saying what changed
- Tell you where a fact came from, and send you the source
- Take a photograph of your label if it differs from our transcription — your bottle beats our page
- Answer privacy and data questions
- Handle press and partnership enquiries
The correction we most want
If your bottle's Supplement Facts panel says anything different from our transcription, send a photograph. This matters more on this product than on most: the images supplied to this desk are product renders rather than studio photographs, and several words in the rendered panel are misspelled. We transcribed the intended words. A real photograph would settle it.
Addresses
Office
160 Varick Street, Floor 9, New York, NY 10013, USA
Returns
40 West 57th Street, Floor 20, New York, NY 10019, USA — but call the order desk first, and put your full name, email address and order ID inside the parcel. A return without them is one nobody can match to a refund.
Neither address is a shop, a clinic or a collection point, and neither accepts walk-in visitors. Post nothing to the office address; returns go to the returns address, and only after a call.
What are the site desk's hours?
Monday to Friday, 9:00am to 5:00pm Eastern Time. No hours were supplied for the order desk, so none are printed here; the phone is the faster route in every case.
Is there a live chat?
Nothing supplied mentions one. If one appears on the checkout, it belongs to the marketplace rather than to this site.
Can I email about an order?
You can, but the site email cannot see orders, so it will only be able to tell you to call. Save yourself a day and call.
Do you answer medical questions?
No. Nobody here is qualified to. For anything medical, the person to ask is a clinician with your bottle in front of them — and on this product, that is a conversation worth having before the first dose rather than after.
How to make the call short
Order desks are quick when they have what they need and slow when they do not. Four things in front of you before you dial turns most calls into two minutes.
The order ID
From the confirmation email. Not the tracking number, not the date, not your card's last four digits — the order ID is the key that opens everything else, and it is also one of the three things a return parcel must contain.
The lot number from the bottle
Only relevant if the call is about the product rather than the parcel, but it costs nothing to have it and saves a second call.
What you actually want to happen
Replacement, refund, address change, information. Deciding before you dial is the single biggest time saver, and it stops a call turning into a conversation.
A written note of what was agreed
Date, name, what was said. Not because anyone is trying to mislead you, but because memory of a phone call three weeks ago is not evidence and a note is.
What this desk will never ask you for
Supplement buyers are a target for follow-up scams, usually a call a week or two after an order claiming to be from the seller. The pattern is consistent enough to be worth naming.
We will never ask for these
Your full card number. Your card's security code. Your online banking login. A payment by gift card, wire transfer or cryptocurrency. Remote access to your computer. A “refund processing fee” paid up front.
If you receive a call asking for any of those, hang up and dial +1 (302) 200-3480 yourself from this page rather than calling back a number you were given. A caller ID can be spoofed; a number you look up cannot.
The same applies to email. This site's desk emails from [email protected] and will never ask you to confirm payment details by reply. Anything claiming a problem with your order that wants card details to resolve it is a scam, regardless of how convincing the branding is.
What we do with what you send us
Short, because there is not much to it, and because a contact page that does not say this is leaving out the part that concerns you.
- An email to the site desk is read by the people who write these pages. It is used to answer you and, if it contains a correction, to fix the page.
- A correction gets attributed in general terms — “a reader pointed out” — and never by name unless you ask for that.
- A photograph of your label is used to check our transcription and then kept only as long as that takes. On this product we particularly want those, because the images supplied to us are renders.
- A phone call to the order desk is handled under the seller's own policy, not this site's, because the order system is theirs.
- Nothing you send either desk is sold, shared with advertisers or used to target you anywhere else. The privacy policy is the long version of that sentence.
What a good correction email looks like
We would rather have corrections than compliments, so here is what makes one easy to act on. None of it is a requirement — send it however you like — but these four things turn a fix into a same-day job.
- The page. A URL or the page title. “Your ingredients page” is enough.
- The sentence. Copy and paste the line you think is wrong, so we are both looking at the same words.
- What it should say, if you know. Even a rough version helps.
- Where you got that, if it is a factual correction. A photograph of your bottle settles almost every label question in one message, and on this product it is the single most valuable thing a reader can send us.
What happens next: the page changes, the Last updated date moves, and you get a reply saying what we did. If we disagree, you get a reply explaining why, which is a less satisfying outcome but a more honest one than silence.
Read the panel first, then decide
A 60 ml dropper bottle, 30 servings, one 121 mg blend of six botanicals and no individual amounts. The live price and the return terms are both shown on the seller’s checkout screen.
Listing return terms · Questions first? Call +1 (302) 200-3480